Checking Your Spam Filter and White-listing Emails
This page contains instructions for checking the spam filter for three major email providers. If you use an email service that is not shown here, please contact us for additional help. If you have any questions - don’t hesitate to call us 703-955-4747.
Junk email has become a big problem - with marketers sending offers and emails that are unsolicited and unwanted. As a result email services have made their spam filters more strict and, unfortunately, sometimes these tougher guidelines can cause legitimate emails to be mistaken as spam.
You will find instructions for white-listing emails from YaSabe so they do not get marked as spam in the future.
accounts:
Check Spam & Junk:
- Log into your Gmail account
- If the Spam folder does not appear on the left, click the "more" option just above contacts
- Select Spam to view messages in the spam, then select messages you want to move to your inbox, press the ‘not spam’ tab above the messages. The message(s) will then move to the inbox automatically.
Note: Gmail's spam filters also work in your IMAP client by automatically redirecting messages that are suspected of being unwanted messages into '[Gmail]/Spam' and keeping them out of your inbox.
White-List YaSabe Emails:
To make sure Gmail never filters as spam mail from a certain contact or domain:
- Follow the “Settings” link in Gmail.
- Go to “Filters”.
- Click “Create a New Filter”.
- Type ‘yasabe.com’ under “From:”
accounts:
Check Spam & Junk:
- Log into your email account.
- To check your Junk Folder, simply click the Junk folder link on the left.
- Look for any emails from YaSabe, if you find any, mark the checkbox then press the ‘not junk’ tab on top. The message(s) will then move to the inbox automatically.
White-List YaSabe Emails:
Add the From address you want to receive mailings from to your Hotmail Safe List:
- Open your mailbox and click “Options” (upper right hand corner).
- Click the “Junk E-Mail Protection” link.
- Select the “Safe List” link.
- Add ‘yasabe.com’ into the dialog box titled “Type an address or domain”.
- Click the “Add” button next to the dialog box.
Tip: If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.
Note: You should also check that the YaSabe’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailings from address on this list, select it and click the Remove button.
accounts:
Check Spam & Junk:
- Log into your email account.
- To check your Spam Folder, simply click the Spam folder icon on the left.
- Look for any emails from YaSabe, if you find any, mark the checkbox then press the ‘not spam’ tab on top. The message(s) will then move to the inbox automatically.
White-List YaSabe Emails:
Set up a filter to redirect the mailing you want to receive in your inbox:
- Open your mailbox and click on "Mail Options" (upper right hand corner).
- Select "Filters" under the Management column.
- Click the "Add" button on the Filters page.
- In the "From header:" row, make the drop down "contains" and put YaSabe’s email address in the box.
- At the bottom of the page Click the "Choose Folder" pull down menu and select "Inbox".
- Click the "Add Filter" button.
Tip: If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button.
Note: You should also check that the YaSabe's email address is not in your "Blocked Addresses" list. You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column. If you see the mailings from address on this list, select it and click the "Remove Block" button.